Required skills

communication skills to

demonstrate procedures and features of products to others

liaise with customers to ensure requirements are known

interpersonal skills to relate to customers employer work associates team members and individuals

literacy skills to

interpret technical specifications and related documentation

enterprise policy and documentation

planning and organisation skills to prepare for training including agendas and logistical requirements

problem solving skills to present information appropriate for a range of clients

research skills to gain and maintain relevant and current technical knowledge

Required knowledge

common customer telecommunications applications and related equipment

features of specific products

high level knowledge of the specific technical content of training and its application

sources of

reference documents available relevant to training

support available after training is complete

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop deliver and report on a training program for operational and technical knowledge related to new or modified CPE product that meets customer needs

establish criteria to measure training program effectiveness

Context of and specific resources for assessment

Assessment must ensure

training resources

PC rooms

training rooms

product information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of training materials prepared by the candidate outlining design and delivery process undertaken

written training plan and lesson plan for a proposed or hypothetical training session

direct observation of the candidate conducting a training program session

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTEDUA Train customers in new technology

ICTEDU3053A Train customers in new technology.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Training specifications may include:

Client may include:

Product and technical information relates to:

Training delivery can be:

Training schedule includes: